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Terms of Service

Welcome to La Mode Patchouli. By using our website or buying from us, you agree to these terms.

1. General
- By using our website or making a purchase, you confirm that you are at least 18 years old or have the permission of a parent or legal guardian.
- We may update these terms at any time. Changes are posted on this page.

2. Products
- We aim to describe and photograph our products accurately. Colours may look slightly different depending on your screen.
- All prices are in AED and may change without notice.
- Products are subject to availability.

3. Orders and Payment
- We may refuse or cancel an order, for example because of a pricing error or availability.
- For orders within the UAE, you can pay online at checkout or choose Cash on Delivery (no extra fee). International orders must be paid in full at the time of purchase.
- Custom-made orders: design details, measurements and price are agreed before production starts.

4. Shipping and Delivery
- Delivery times and costs are shown in our Shipping Policy and at checkout.
- International orders may be charged customs duties or import taxes, paid by the customer.
- If your order is lost or damaged in transit, contact us within 48 hours of delivery.

5. Returns and Exchanges
- Ready-to-ship items (UAE orders) may be returned within 3 days of delivery, unused, with tags and original packaging. Refunds go to the original payment method after approval.
- Custom-made / made-to-order items cannot be cancelled, returned or refunded once confirmed. We offer alterations or adjustments.
- Any issue must be reported within 48 hours of receiving the order.
- International orders: no returns or exchanges.
- Exchanges: please contact us first to check availability.

6. Intellectual Property
All content on this website, including text, images, logos and designs, belongs to La Mode Patchouli and may not be used without our written permission.

7. Limitation of Liability
La Mode Patchouli is not liable for indirect or consequential damages. Our liability is limited to the price of the product purchased.

8. Governing Law
These terms are governed by the laws of the United Arab Emirates (Emirate of Abu Dhabi).

9. Contact Us
La Mode Patchouli, RD8, Al Riyadh City, Abu Dhabi, United Arab Emirates
Email: la.mode.patchouli@gmail.com · Instagram: @la_mode_patchouli