Quick answers to the questions we hear most. Can't find yours? Message us on WhatsApp or email la.mode.patchouli@gmail.com.
Orders & delivery
How long does my order take?
Each piece is prepared for you within 10 business days. After it leaves us, delivery takes 1–2 days within the UAE and 3–7 days internationally. We work Saturday to Thursday, 9 AM – 5 PM.
How much is shipping?
UAE delivery is AED 30 to all emirates, and free on orders over AED 500. International shipping is calculated at checkout.
Do you offer cash on delivery?
Yes, cash on delivery is available in the UAE at no extra fee. It is not available for international orders.
How can I track my order?
We email you a tracking link as soon as your order is dispatched. You can also sign in to your account to see all your orders.
Can I change my delivery address?
Yes — just let us know before your order is dispatched and we will update it.
Sizes & custom fit
How do I choose my size?
Check our Size Guide for women, girls and boys. Each product page also has a size chart link.
Can you make the dress to my measurements?
Yes. Our pieces are custom made, so you can type your measurements in the box on the product page and we will tailor it for you.
Do you have matching Mommy & Me outfits?
Yes — see our Mommy & Me collection. Use the women's chart for mum and the girls' chart for your daughter.
Returns & exchanges
Can I return or exchange my order?
Ready-made items can be returned in their original, unused condition within 3 days of purchase. Custom-made and made-to-order pieces cannot be returned, but we are always happy to help with alterations. International orders cannot be returned or exchanged.
Something is wrong with my order — what should I do?
Please contact us within 48 hours of receiving your order and we will make it right. If your parcel arrives damaged, refuse it if you can and contact us straight away.
